Terror Con comes to the Rhode Island Convention Center June 13th - 14th, 2020.
General refunds will be issued up to two weeks prior to the event start date. Refund requests must be made at prismaphotoops.com/refundme. Any refund request after the deadline date will not be approved. The only exceptions are convention cancelation, guest cancelation, photo op cancelation or reasons deemed acceptable by Prisma photo ops.
In the event that the convention is canceled any photo ops sold for that event will be fully refunded. If the entire convention is not canceled and only certain days are all non-redeemed photo ops will be refunded.
In the event of guest or photo op cancellation prior to the ticket sales cutoff date tickets for that celebrity will be refunded. If a guest cancels after the ticket cutoff date refunds will be processed after the convention. You will also have the option to swap your photo op ticket for a different celebrity priced at an equal or lesser value of the original cost. Any remaining amount will be refunded after the event. If your ticket is for a group photo op and only certain celebrities are absent your ticket will still be valid and a partial refund will be issued after the event for the celebrities not present. This amount to be determined by Prisma photo ops.
If you happen to miss your photo op time no refunds will be granted. We understand that things can happen and will offer an exchange of your missed photo op ticket for another available photo op ticket at an equal or lesser value. Any photo ops with a greater value can be purchased by paying the cost difference. Please remember that all sales at the convention are cash only. Please be sure to check the photo ops schedule for changes as the convention comes near and during the convention on one of the live schedule monitors throughout the convention. Please be sure to be 15-30 minutes early for your photo op.
Prisma Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have.
Prisma photo ops hold the right to eject ticket holders from the convention. We will not tolerate any Physical or verbal disrespect towards our staff or volunteers at any time.
Prisma Photo Ops reserves the right to change pricing at any time.