|PHOTO OP INFORMATION|
Please be sure to read the following information. It is extremely important that you are familiar with it.
|Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.|
|When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.|
|Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.|
|Remember, only photo ops with the word "Cast" in the photo op title allow for four total fans in the photo op using one ticket.|
|Group designations do not mean you will have a group of other fans in your photo, it is simply an indicator of the scheduled time for your photo op.|
|Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!|
|The Photo Op Schedule|
The photo op schedule is posted approximately 2-3 weeks prior to the event and will be linked toward the top of this page. In most cases, the schedule is not posted any earlier than that because of continuing guest adds. If we posted a schedule early, it means it would be quite invalid by the time the event approaches.
REFUND INFORMATION AND POLICIES
1. General Refunds. Refund requests must be submitted to our contact form by midnight eastern time on 05-13-2020. We may not get back to you before midnight, however if your request was submitted before the deadline, your refund will be granted. Refund requests after this date will not be honored. After 05-13-2020, all photo op tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to 05-13-2020, the guest's photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 05-15-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest's portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.