Every ticket holder for a celebrity experience is expected to show up on time on the day and time that the experience takes place. Refunds are only given in the event that a guest cancels. You may swap days or times or pass your ticket on to a friend, if you'd like. If your schedule isn't wide open for your day of admission, please consider waiting to purchase until you are at the event.
TICKETS ARE NOT MAILED. Once you purchase a celebrity experience online, you will be entered into our automated check-in system. Make sure you enter the correct email address. You will receive an email confirmation within minutes of purchasing your ticket(s). If you do not see the email within a half hour of your purchase, please check your SPAM folder. If still no luck, email minneapolis@galaxycon.com.
The confirmation sent via email will serve as proof of purchase. Bring your email confirmation with you to the festival and bring Photo Op tickets to the Photo Ops area 20 minutes before your session or to the Celebrity's Booth for autograph experiences. We will scan your QR code to prevent duplication and assist you with your experience.
We recommend that you print your confirmation's QR code or add it to your smartphone's wallet. Email clients sometimes purge old emails, so storing an email is not a safe way to hang onto your ticket.
A small number of your friends and family may stand in line with you for your celebrity experience.
Please note that once a ticket is "checked in", it may not be used again. Do not share your ticket with ANYONE else unless you are giving the ticket to them.
No Pets are allowed except for registered service animals. Only dogs and miniature horses can legally qualify as service animals. Emotional support animals do not fall under the same protections and are not allowed at the show.
No harassment of any type is acceptable. Do not harass other attendees or guests. "No", "Stop", and "Go Away" are not suggestions. Any act of harassment will lead to ejection from the convention and may lead to the involvement of law enforcement.
All attendees, guests, and artists may be filmed while at the event for use in news coverage, and / or future promotional advertising. By entering the premises of the convention you are consenting to being filmed by the event and news media.
