Will I be able to register at the convention?
Yes. On-site registration will be available Friday, Saturday, and Sunday during the listed hours. On-site registration will be in the lower lobby of the convention center with the line beginning in section B of the parking garage.
What are the rates and when will they increase?
Rates will not increase over time, we will periodically use promo codes in our member newsletters, or physical handouts at other events and our retail partners and sponsors for previous or new members to save money on their registration.
Can I get a refund or give my membership to someone else?
As stated on the registration page, memberships are non-refundable. Generally these types of transactions cost the organization time and money, so please be sure to plan accordingly before registering as a member. Refunds may be issued in cases of death of an immediate family member (grandparent, parent, sibling, spouse or child), military deployment, or hospitalization.
Members can update their membership survey response at anytime to transfer their membership to someone else, in a case where they can no longer attend.
What is the difference between a membership and a ticket?
ConnectiCon, LLC is a membership-based organization. When you pay for your membership, you're paying to receive all of the membership benefits offered (whether or not you choose to use them is up to you). Those benefits currently include the ability to participate in year-round, member events throughout Southern New England; the ability to participate at our annual members' conference ConnectiCon held in Hartford, CT each summer; receipt of electronic members newsletters informing you of the latest ConnectiCon related news and events. ConnectiCon, LLC's membership year begins on October 1st and ends on September 30th each year, so the earlier you register the longer you get to enjoy your membership benefits. If you choose not to use your membership benefits, ConnectiCon cannot be held responsible.
Why can't I just purchase tickets to the event?
If ConnectiCon were to sell tickets, admission, badges, etc., we would have to collect an admission tax and then send that tax over to the State of Connecticut. This is the same tax that you pay when you buy a movie ticket, concert tickets, pay admission to enter the county fair, etc. Using this format, we are able to keep the costs to our attendees lower.
When will I receive my badge/ticket?
We do not mail badges, they must be picked up, in person and on-site at the registration desk.
What are the hours the registration desk will be open at the con?
Thursday: 2pm-8pm (Thursday is ONLY for pre-registered All-Weekend and Friday Only attendees to pick up their badges in advance. There will be a separate line during the convention for people who pre-registered. It is generally faster than registering on-site.)
What do I need to pick up my badge?
You will need an acceptable form of photo ID (driver's license, state ID, school ID, passport, etc.) We always recommend that you bring proof of purchase (receipt, invoice, bank statement, etc.) just in case, but it is usually not necessary.
What if I don't have ID?
If you cannot provide proper ID (such as in the case of minors), we can verify information by asking you for your birth date, address, etc. We prefer that children are escorted by a parent or guardian for this reason and also for safety reasons.
Can I pick up my friend's badge?
The short answer is no, the member must pick up their own badge. Organization/Camp registrations may be checked in by one person if they have proper proof of purchase. Make sure to properly coordinate with your group ahead of time to avoid anyone getting left behind!
What if I lose my badge during the convention?
From our RULES & POLICIES: "Your badge is property of ConnectiCon and is subject to revocation at the discretion of ConnectiCon. Additionally, if you lose your badge, you will be responsible for replacing it with another one at the current membership rate." Unfortunately, when a badge is claimed as lost or stolen, we cannot confirm that it is not being used by someone else, so we must charge full price for a replacement. Every member is responsible for the care of their badge, no exceptions.