REFUND INFORMATION AND POLICIES 1. General Refunds. Refund requests must be submitted via the contact form on the Celeb Photo Ops website no later than 09/08/2021. Refund requests after this date cannot be honored. After 09/08/2021 tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. 1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to 09/08/2021, the guest's photo op tickets will be refunded, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09/08/2021 will be processed the Tuesday following the show. If the guest was part of a duo photo op, the photo op will be refunded, the same process applies as with solo photo ops of the guest. If the guest was part of a trio or group, the photo op ticket will remain active and the photo op will still take place however, the cancelled guest's portion will be refunded to you as soon as possible on the card you purchased your op on. 1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded. If only specific days of an event are cancelled, this will cause any unused (non redeemed) tickets to be refunded. 1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to the event, the photo op tickets for that specific photo op will be refunded. If a photo op is cancelled during the event, a refund will be offered or you may exchange your photo op at photo op sales & redemption during show hours. If A photo op is altered due to one or more guests not being included this is not considered a cancellation, please see 1A. If you elect to have a refund on your photo op for a photo op that is cancelled after 09/14/2021, these refunds will be processed post-show back to the original form of payment. 2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest you be sure to check the photo op schedule for changes as the show date approaches and even the day of the show. As stated previously, be sure to be 15-30 minutes early for your photo op, we are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff or volunteers will absolutely not be tolerated. Celeb Photo Ops reserves the right to change pricing at any time.
